We ship to most regions. Available options and costs are shown at checkout based on your address. If your location isn’t listed, email support@vivosparks.com.

See our Shipping Policy for the latest coverage and carriers.

Shipping is calculated at checkout after you enter your address and selected items. Any promotions or free-shipping offers will also appear there.

Typical delivery is a few business days after shipment. Exact timing depends on carrier and destination. You’ll receive a tracking email when your order ships.

We’ll email you a tracking link as soon as your order ships. You can also check your order status in your account, if you created one at checkout.

If your order hasn’t shipped yet, contact us immediately at support@vivosparks.com with your order number and the correct address. Once an order is fulfilled, we can’t edit the address.

Your package includes your grinder (or set), a USB-C charging cable, and a quick-start guide.

Use dry, whole peppercorns and dry salt crystals (e.g., sea salt or kosher salt, medium-to-coarse size ~2–5 mm). Avoid wet/“damp” salts and extra-fine table salt.

Dry, hard, similar-size spices (e.g., allspice, coriander) generally work. Avoid oily, sticky, or soft items (e.g., sesame, flax, fresh herbs). Not for coffee, nuts, or seeds.

Yes. Turn the adjustment dial/knob (usually on the top or base) toward coarse or fine until you get the grind you like.

Battery life depends on grind size and frequency but typically lasts for many cooking sessions (often weeks to months of home use) per charge.

• Empty any remaining salt/pepper.
• Run briefly on coarse to clear the burrs, then power off.
• Brush the burrs and chamber. Wipe the exterior with a damp cloth.
• Do not submerge the motor housing or let water enter the charging port.

Twist off the jar or cap (per your model), pour in dry salt crystals or whole peppercorns, then reattach firmly. Avoid overfilling—leave a little headroom.

The motor housing is not dishwasher safe. If your model has removable jars/lids, hand-wash and dry them thoroughly before reassembly (unless your manual explicitly says top-rack safe).

About 2–3 hours with a standard 5V USB-C charger. An indicator light (if present) will show charging/charged status.

Our warranty covers manufacturing defects in materials and workmanship under normal household use. It doesn’t cover normal wear, misuse, or damage from improper cleaning.

Full terms: Warranty Page.

Email support@vivosparks.com with your order number, a brief description, and a short photo/video of the issue. We’ll respond with next steps.

Please review our Refund Policy for eligibility, time windows, and instructions.

• Charge for at least 15 minutes, then try again.
• Make sure parts are seated correctly and not cross-threaded.
• Try loosening the coarseness slightly—over-tightening can stall the burrs.
• If it still won’t run, contact support with a short video.

• Empty the chamber and check for oversized or damp crystals.
• Set to coarse, run briefly upside down to clear the burrs.
• Brush the burrs clean and refill with dry salt/pepper.

You’ll hear a normal motor hum while grinding. A squeal or harsh sound usually means the grind is set too fine or there’s a jam—loosen the dial and clear the chamber.

Food-contact parts use common food-safe materials (such as stainless steel and BPA-free plastics). Always clean and fully dry parts before refilling.