Frequently Asked Questions

At the moment we ship anywhere in the U.S. via fast and reliable Amazon fulfillment. Most orders are delivered within 3 days of order.

See our Shipping Policy for the latest coverage and carriers.

A flat shipping fee is added at checkout. Any promotions or free-shipping offers will also appear there.

Typical delivery is 1–5 business days after shipment. Most orders are delivered under 3 business days. Exact timing depends on your address. You’ll receive a tracking email when your order ships.

We’ll email you a tracking link as soon as your order ships.

If your order hasn’t shipped yet, contact us immediately at support@vivosparks.com with your order number and the correct address. Once an order is fulfilled, we can’t edit the address.

Your package includes your grinder (or set), 2 USB-C charging cables, a cleaning brush, and a quick-start guide.

Use dry, whole peppercorns and dry salt crystals (e.g., sea salt or kosher salt, medium-to-coarse size ~2–5 mm). Avoid wet/“damp” salts and extra-fine table salt.

Dry, hard, similar-size spices (e.g., allspice, coriander) generally work. Avoid oily, sticky, or soft items (e.g., sesame, flax, fresh herbs). Not for coffee, nuts, or seeds.

Yes. Turn the adjustment dial/knob (usually on the top or base) toward coarse or fine until you get the grind you like.

Battery life depends on grind size and frequency but typically lasts for many cooking sessions (often weeks to months of home use) per charge.

• Empty any remaining salt/pepper.
• Run briefly on coarse to clear the burrs, then power off.
• Brush the burrs and chamber. Wipe the exterior with a damp cloth.
• Do not submerge the motor housing or let water enter the charging port.

Twist off the jar, pour in dry salt crystals or whole peppercorns, then reattach firmly. Avoid overfilling and leave a little headroom.

No. Hand rinse the spice chamber and brush the ceramic burrs. Do not submerge the motorized top or use the dishwasher.

About 1–2 hours with a standard 5V USB-C charger. An indicator light will show charging/charged status.

“Best” depends on build, burrs, moisture resistance, and charging. Pick ceramic burrs, USB-C charging, a clear LED, and a tight-fitting hopper. That combo keeps cleaning fast and flavor fresh.

Choose a salt and pepper grinder set electric with stainless housing, ceramic burrs, and a one-hand button. A stand or charging base helps you keep parts dry after cleaning.

Rechargeable wins for heavy use. No battery swaps, steadier torque, and less mess. Ensure the charging port seals well and stays dry after you wipe the body.

Look for an LED placed near the chute so you can see coverage while seasoning. Keep the lens clean during your weekly wipe so the beam stays clear.

If you season often or cook with one hand busy, yes. An electric grinder salt and pepper setup gives consistent output with a tap. Clean the burrs weekly and avoid submerging the motor.

Empty the hopper, brush the burrs, and clear the chute with a wooden toothpick. Humidity can cake salt; switch to dry crystals labeled “for grinders.”

Use whole peppercorns (black, white, mixed) and dry medium-to-coarse salt crystals. Skip iodized table salt and wet or smoked salts that carry moisture.

Dry sea salt or rock salt marked “for grinders,” plus fresh peppercorns. Store refills in a sealed jar with a desiccant so your pepper and salt grinder electric stays clear.

Tight tolerances at the burrs, stable grind settings, ceramic or hardened cores, and parts that disassemble without wobble. After washing removable parts, they should re-seat cleanly.

You can, but flavor ghosts linger. If you must, deep clean between refills and run a teaspoon of fresh peppercorns to refresh the path. A true salt and pepper electric grinder set (two units) is simpler.

Our warranty covers manufacturing defects in materials and workmanship under normal household use. It doesn’t cover normal wear, misuse, or damage from improper cleaning.

Full terms: Warranty Page.

Email support@vivosparks.com with your order number, a brief description, and a short photo/video of the issue. We’ll respond with next steps.

Please review our Refund Policy for eligibility, time windows, and instructions.

• Charge for at least 15 minutes, then try again.
• Make sure parts are seated correctly and not cross-threaded.
• Try loosening the coarseness slightly. Over-tightening can stall the burrs.
• If it still won’t run, contact support with a short video.

• Empty the chamber and check for oversized or damp crystals.
• Set to coarse, run briefly upside down to clear the burrs.
• Brush the burrs clean and refill with dry salt/pepper.

You’ll hear a normal motor hum while grinding. A squeal or harsh sound usually means the grind is set too fine or there’s a jam. Loosen the dial and clear the chamber.

Food-contact parts use common food-safe materials (such as stainless steel and BPA-free plastics). Always clean and fully dry parts before refilling.