If our craftsmanship ever lets you down, we'll make it right, for as long as you own it.
Limited Lifetime Quality Warranty
Every Vivosparks grinder is covered against manufacturing and material defects under normal household use. If something goes wrong, we'll repair, replace, or fully refund it. Your choice, at no cost to you. This guarantee is for original purchasers and is non-transferable.
Covered
- Defects in materials or workmanship
- Electrical or mechanical failure
- Purchases from vivosparks.com or Amazon (registration required for Amazon)
Not Covered
- Normal wear and tear
- Misuse, accidents, or water submersion
- Commercial use or unauthorized modifications
- Purchases from unauthorized resellers
How to Make a Claim
- Email support@vivosparks.com with your order number and a brief description.
- Attach a photo or short video of the issue.
- We'll respond within 1 business day with a resolution.
In most cases, we ship a replacement directly without requiring a return.
Register Your Vivosparks
Activate priority support, unlock 5 chef-developed pepper recipes, and get early access to new products. Takes 30 seconds.
✓ Lifetime Warranty Activated
✓ 5 Exclusive Recipes Unlocked
Looking to return an unused product? See our Refund Policy.